Why your RAG demo works and your RAG product does not

A RAG demo is tested on questions and documents its builder chose. What changes in production, and why a fixed set of fifty real questions is the first thing to build.

How to answer a SOC 2 request before you have a report

What a prospect means when the security questionnaire asks for SOC 2, how Type I and Type II differ in evidence and time, and what you can honestly send while the report is months away.

SOC 2 controls that fail most often, and how to set them up on AWS

Auditor benchmarks show most SOC 2 exceptions come from access reviews, leavers and change approvals. Here is the AWS configuration that makes each one automatic and leaves evidence behind.

Who should own your AWS bill, and what each option costs

Native AWS cost tools, third-party FinOps software, an engineer's time and outside help buy different parts of the job. Published prices for each, and how to choose.

What to do when your only DevOps engineer hands in their notice

When the one person who runs your infrastructure gives notice, the risk is the reasoning behind the setup, not the work itself. An audit to run and a plan for the two-week notice period.

Where AI actually saves time in cloud operations

AI tools made reading telemetry, summarising changes and drafting config cheap. Deciding what to do with a misbehaving system, and owning the result, costs what it always did.